Shipping Policy

1. How Shipping Works on Shuttlezone

When you place an order, the relevant seller receives the order details. The seller is responsible for preparing and dispatching the product and arranging delivery according to the shipping information associated with their store or product. Shuttlezone facilitates the connection between the customer and seller.

Because different sellers may use different courier services and shipping arrangements, delivery times and charges can vary.

2. Delivery Charges

Delivery charges are paid by the customer. Individual sellers set their own delivery charges. As a general indication, delivery charges on Shuttlezone commonly fall between approximately PKR 300 and PKR 500, although the actual charge may be higher or lower depending on:

• Seller
• Delivery location
• Order size
• Courier
• Delivery method
• Seller's shipping policy

Always check the applicable delivery charge before your parcel is dispatched.

3. When Are Delivery Charges Paid?

Delivery charges should generally be paid before the parcel is dispatched. The seller may communicate the applicable delivery charge after receiving your order. For questions about the delivery charge for a particular product, contact Shuttlezone before the order is dispatched.

4. Free Delivery

Some sellers may offer free delivery when an order reaches a specific minimum value. Because sellers control their own shipping settings, free-delivery thresholds can differ between sellers. A seller may, for example, specify a minimum order value above which delivery becomes free. The applicable seller's shipping terms should be checked before ordering.

5. Cash on Delivery (COD)

Some sellers may offer Cash on Delivery. Where COD is available, the customer is responsible for:

• Delivery charges
• Applicable government tax
• The product amount

The applicable government tax on COD may be approximately 4–5% of the relevant order value. COD availability depends on the seller and order.

6. Advance Payment

Some sellers require advance payment before dispatching an order. Where Shuttlezone collects an advance payment, the payment is held safely until the parcel reaches the customer. Once the order has been successfully delivered, the payment is released to the relevant seller. This arrangement is designed to provide additional protection when customers purchase from sellers who require advance payment.

7. Orders Above PKR 10,000

For orders with a total value above PKR 10,000, Shuttlezone may require an advance payment of approximately 4–5% of the total order value before the parcel is dispatched. Customers will be informed if an advance payment is required. The remaining payment arrangement depends on the seller and applicable delivery method.

8. Delivery Times

Delivery times vary depending on seller location, customer location, courier service, product availability, order processing time, delivery method, weekends and public holidays, and unexpected courier delays. Because Shuttlezone operates as a marketplace, we cannot guarantee a single delivery timeframe for every seller. The seller may provide an estimated delivery time when confirming your order.

9. Multiple Sellers in One Order

Products purchased from different sellers may be dispatched separately. This is because each seller manages their own inventory and delivery. You may therefore receive multiple parcels for products purchased from different sellers, and separate delivery charges may also apply.

10. Delivery Problems

If your parcel is damaged, incorrect, missing, significantly delayed or mismanaged during delivery, contact Shuttlezone as soon as possible. Keep the parcel, packaging and relevant documentation until the issue has been reviewed. We may request photographs or videos to help investigate the problem.

11. Important Product Information

Shuttlezone may list both original products and master-copy products. Customers should carefully read the product description and specifications before ordering. If you have questions about the product, seller, delivery or payment arrangement, contact Shuttlezone before the order is dispatched.