Frequently Asked Questions

Shuttlezone is an online multi-seller badminton marketplace in Pakistan. Independent badminton sellers can register on the platform and list their products. Customers can browse products from different sellers and place orders through Shuttlezone. Shuttlezone currently focuses exclusively on badminton equipment and related products.

No. Shuttlezone is an online-only marketplace and does not currently operate a physical retail store. The platform is managed from Lahore, Pakistan.

Shuttlezone currently focuses on badminton products, including badminton rackets, shuttlecocks, badminton shoes, strings, grips, shirts, shorts, tracksuits, bags and protective accessories, along with other badminton-related products.

No. Shuttlezone may list both original products and master-copy products. Customers should carefully read the product description, specifications and other available information before placing an order. If authenticity is important to you, contact Shuttlezone before ordering if you have any doubts about a particular product.

Products are listed by independent sellers registered on the Shuttlezone marketplace. When you place an order, the relevant seller receives the order details and is responsible for preparing and dispatching the product. Shuttlezone facilitates the connection between the buyer and seller.

Shuttlezone is an online-only marketplace managed from Lahore, Pakistan. We currently do not operate a physical retail store.

Browse any product, select your variant (if applicable), and click "Add to Cart". When you're ready, go to your cart and proceed to checkout. You'll need to provide a delivery address and choose a payment method.

Payment methods depend on the seller. Cash on Delivery (COD) is available where the seller supports it, and some sellers accept advance payment arrangements. The available options are shown at checkout.

Cash-on-delivery availability depends on the seller and order. Where COD is available, the customer is responsible for applicable delivery charges and the relevant government tax, which may be approximately 4–5%. The applicable amount should be confirmed before dispatch.

For COD orders, applicable government taxes can add approximately 4–5% to the order value. This is separate from the delivery charge. Customers should confirm the final amount before the order is dispatched.

Where the applicable payment arrangement allows advance payment, customers who pay in advance do not pay the stated COD government tax. This is because the additional charge applies to the COD payment method rather than being a general Shuttlezone product fee.

No. Payment requirements can vary between sellers. However, for orders above PKR 10,000, Shuttlezone may require an advance payment of approximately 4–5% of the total order value. Customers will be informed of any required advance payment before the order is dispatched.

For sellers who require advance payment, Shuttlezone may collect the applicable product payment before dispatch. The payment is held until the parcel reaches the customer. After successful delivery, the payment is released to the relevant seller. This arrangement is intended to provide an additional level of protection for customers dealing with sellers who require advance payment.

Yes, customers can cancel an order before it is dispatched. Once the seller has dispatched the parcel, cancellation is no longer possible. If an advance payment was made and the order is cancelled, the payment is returned. If a seller needs to cancel an order, the customer is contacted first.

Yes. You'll receive an on-screen confirmation with your order number. If you have an account, the order will also appear in your Order History.

We deliver nationwide across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala and hundreds of other cities and towns.

Delivery time depends on the seller, destination, courier and order. Because individual sellers manage the dispatch of their products, delivery times may vary. Customers should check the delivery information provided with the product or order.

Delivery charges are paid by the customer and individual sellers set their own rates. As a general indication, delivery charges on Shuttlezone commonly fall around PKR 300–500, although the actual charge depends on the seller, destination, order size, courier and delivery method. The applicable charge should be checked before the parcel is dispatched.

Delivery charges should generally be paid before the parcel is dispatched. The seller may communicate the applicable delivery charge after receiving your order.

Some sellers may offer free delivery when an order reaches a specific minimum value. Because sellers control their own shipping settings, free-delivery thresholds can differ between sellers. Check the applicable seller's shipping terms before ordering.

Sellers ship via courier services such as TCS Express, Leopards Courier and Trax, depending on the seller and destination. The courier is selected based on your city and the seller's location.

Yes. Products purchased from different sellers may be dispatched separately, because each seller manages their own inventory and delivery. You may therefore receive multiple parcels, and separate delivery charges may apply.

Once dispatched, you'll receive a tracking number by email or SMS. You can also track your order at shuttlezone.app/orders/track using your order number or email address.

If your parcel arrives damaged, defective, incorrect or appears to have been mismanaged during delivery, contact Shuttlezone as soon as possible. Keep the parcel, packaging and relevant documentation until the issue has been reviewed. We may request photographs or videos to help investigate the problem.

Yes, customers can submit a refund request when there is a legitimate issue with an order, such as a defective product, a damaged product, an incorrect product delivered, or a parcel that was mismanaged during delivery. Refund requests are reviewed based on the circumstances of the order and the applicable seller policy.

No. Change-of-mind returns are not allowed on Shuttlezone. Returns or refunds are only accepted for legitimate issues such as defective, damaged, incorrect or mismanaged products reported within the return window.

You should report any issue within 24 hours of delivery. Contact Shuttlezone as soon as you identify the problem and provide your order number, product details and photographs or videos where relevant.

No. Products that have been used cannot be returned. Only unused items reported within 24 hours for a legitimate issue are eligible for review.

If the product is defective or wrong, the seller pays the return shipping. If the customer is at fault or simply changes their mind, the customer pays the return shipping. Note that change-of-mind returns are not allowed on Shuttlezone.

After a refund is approved, it is processed within 3–5 business days.

If the customer paid cash to the courier (COD), the refund is issued via online transfer — for example a bank transfer or a JazzCash/EasyPaisa mobile wallet transfer.

Contact Shuttlezone as soon as possible after receiving the parcel. Provide your order number, a description of the problem and photographs or videos of the product and packaging. Shuttlezone will review the issue and coordinate with the relevant seller. Return shipping is covered by the seller for defective or wrong items.

Yes. Individual sellers can have their own return and refund policies, which may differ from the general Shuttlezone policies. Always check the information available on the seller's store and the product listing before ordering.

The general process is: report the issue within 24 hours with your order number and evidence; Shuttlezone reviews the order and may contact the relevant seller; if approved, the refund is processed within 3–5 business days via the appropriate method. Where Shuttlezone is holding the customer's payment, the payment can remain held while the issue is being reviewed.

Visit /sell to start registration. Provide information such as your seller name, contact information, business name, delivery charges, free-delivery threshold, minimum order amount and product information. Seller applications are generally reviewed within 1–2 days.

Sellers can add products to their store while their application is being processed, but their products remain invisible to customers until the seller account has been approved.

There is currently no commission charged by Shuttlezone on seller sales. Sellers can list and sell products without a hidden marketplace commission under our current model. This may change in the future, and sellers will be informed if new seller fees are introduced.

Sellers get paid within 7 days of order fulfilment/delivery. Payouts are processed for orders with confirmed delivery, and funds are transferred to the seller's registered account.