Get in Touch

For Order-Related Questions

When contacting Shuttlezone about an existing order, please provide your:

• Order number
• Name used when placing the order
• Phone number
• Product name
• Description of the issue

Providing your order number allows us to identify the relevant seller and order more quickly.

Problems With a Product or Delivery

If your parcel arrives damaged, defective, incorrect or appears to have been mismanaged during delivery, contact Shuttlezone as soon as possible — within 24 hours of delivery. Where appropriate, we may request photographs, videos or other information about the parcel and product so that the issue can be reviewed.

Shuttlezone operates as a marketplace connecting customers with independent sellers. The seller may therefore be involved in resolving product or delivery-related issues.

Seller Support

Existing sellers can contact us regarding seller account approval, product listings, store information, delivery settings, orders and marketplace questions.

If you want to become a seller, you can begin the registration process here:

Need Help Faster?

Browse our self-service help pages before reaching out — most answers are covered there.